Return Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free return shipping within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. 

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must be in original condition and be returned in original product packaging.
  • Returned items must have no visible signs of wear or use.

Please note that all returns will be subject to a 4% restocking fee. 

To initiate a return, please complete the following steps:

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your customer account here.:

  1. In the Email field, enter your email address, and then click Continue.
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Frequently Asked Questions

Is your jewelry solid sterling silver?

The star ingredient behind my jewelry line is silver metal clay. This unique material blend combines recycled silver particles seamlessly bound by an organic plant-based binder, and hydrated to form a workable clay.

I use this metal clay, much like regular ceramics, to craft my pieces from this raw material. The fragile dry pieces are then kiln fired to transform them into solid sterling silver jewelry that is polished and finished with care

How does Illuminary Metals practice sustainablility?

At Illuminary Metals, sustainability is woven into the essence of our craft.

Our distinct commitment to eco-friendliness shines through in our primary material, silver clay—forged from recycled silver particles and an organic plant-based binder.

This innovative approach reflects our unwavering dedication to sustainable practices and materials, setting a new standard in conscious jewelry making.

Who is the artist behind Illuminary Metals?

Mozie is the visionary artist behind Illuminary Metals.

With a Bachelor of Fine Arts in Sculpture and Printmaking from the Art Institute of Chicago, Mozie's lifelong artistic journey is a testament to her skills and dedication. A graduate of the South Carolina Governor's School of the Arts and Humanities, she has honed her craft through diverse experiences.

Adding to her repertoire, Mozie has enriched her expertise with jewelry making and metalsmithing courses at the prestigious Penland School of Crafts in North Carolina.

Every piece crafted by Mozie is a fusion of artistic mastery and a rich background in fine arts, making Illuminary Metals a true celebration of Artistic Craftsmanship.